1. What commercial cleaning services does Big Ben provide?
Big Ben Services offers a full suite of commercial kitchen cleaning solutions, including canopy & exhaust cleaning, deep kitchen cleaning, filter exchange, equipment cleaning, duct cleaning and compliance-related hygiene services. We also offer professional oil filtering and fryer cleaning in Victoria.
2. Which industries do you work with?
We service a wide range of sectors, including hospitality, restaurants & cafés, aged care, healthcare, education, sporting facilities, correctional facilities, manufacturing and large-scale catering environments.
3. Are your services compliant with Australian safety standards?
Yes. All services follow industry regulations, food safety requirements, WHS standards, and any site-specific induction protocols. We provide documentation and reporting for audit and compliance purposes.
4. Do you offer after-hours or overnight cleaning?
Absolutely. We understand the needs of busy commercial kitchens and can schedule work after-hours, overnight or during downtime to minimise disruption.
5. How often should my commercial kitchen be professionally cleaned?
Frequency depends on kitchen usage and regulatory requirements. Many clients book monthly, quarterly or bi-annual services. We can assess your site and recommend the ideal cleaning schedule.
6. Do your technicians hold necessary certifications and clearances?
Yes. All staff are trained, certified, and meet any required clearances for sensitive environments such as hospitals, schools and correctional facilities.
7. Can you provide evidence of cleaning for compliance audits?
Yes. We provide detailed reports, photos, and certificates where required to help you meet audit, insurance and regulatory obligations.
8. Do you service multiple locations across Australia?
We operate across Victoria, New South Wales, Queensland (including Cairns and the Gold Coast), Western Australia (Perth) and South Australia (Adelaide). Services may vary slightly by region.
9. How do I get a quote for my site?
You can submit the online form or call us directly. We’ll arrange a site assessment if needed and provide a clear, competitive quote tailored to your kitchen’s requirements.
10. Do you offer one-off deep cleans as well as regular maintenance programs?
Yes. Whether you need a once-off clean, pre-audit cleaning, or ongoing scheduled maintenance, we offer flexible solutions for all commercial kitchens.
